AI agents are on their way to integrating technologies to make them more useful, intuitive, and reliable. AI is a strategic partner for businesses. 

By: Edgar Guzmán, Presales Manager for Latam at Zoho 

Twenty years ago, it was unthinkable that a single device could replace the digital camera, GPS, music player, physical planner, flashlight, calculator, and laptop for everyday tasks. Yet smartphones created a new way of interacting with technology: what once required multiple devices now fits in your pocket. That same silent revolution is happening today with AI agents. 

Initially conceived as limited assistants—capable only of answering questions or generating introductory text—AI agents are evolving into platforms that can execute complex tasks, coordinate multiple systems, and learn from user behavior.  

In the past, a sales manager had to open multiple applications to check team performance, analyze the sales pipeline, and draft a report. Today, an AI agent integrated into the CRM can generate reports in seconds, interpret the data, and suggest corrections or strategies, much like a trained human assistant.  

This new generation of agents goes far beyond automation. They learn routines, identify patterns, remember decisions, and autonomously execute processes. In customer service, for example, agents classify tickets, prioritize urgency, suggest responses based on previous interactions, and improve with every new request. 

Unlike traditional chatbots, AI agents automate processes, resolve customer requests in real time, generate reports, and recommend operational decisions in business environments. They also learn from context, improve with use, and adapt to the specific dynamics of each company. Instead of adding more applications, businesses are now incorporating strategic intelligence. 

Just as with smartphones, we are witnessing a subtle transition that will prove historic. Advances in artificial intelligence, which may now seem isolated, will soon become indispensable. Just as no one can imagine going back to using a separate camera or MP3 player, soon it will be inconceivable for companies to operate without AI agents that understand, suggest, and execute.